Complaints Against the Commission
Any person who is dissatisfied with the actions of the Commission, or its staff, may lodge a complaint. The complaint handling procedure set out below applies to actions of the Commission which have caused dissatisfaction but are not attributable to regulatory decisions. There is a separate appeals procedure for complaints attributable to regulatory decisions which is outlined to persons subject to adverse decisions by the Commission.
How to make a complaint
How the complaint will be handled
If a complaint relates to the Commission's role as a provider of services (including goods, services or facilities) to the public in Guernsey in accordance with The Prevention of Discrimination (Guernsey) Ordinance, 2022, the complaint will be responded to within one month. If the potential complaint is not resolved within one month of the Commission being notified, the complainant may exercise their right to make a complaint under the Ordinance. Complaints will be treated in confidence and investigated as appropriate. Complainants will not be victimised or retaliated against for making a complaint in accordance with the Ordinance. However, making a false allegation deliberately and in bad faith will not be tolerated.