January 2020 to March 2020
SUMMARY
This report covers performance achieved against service standards during the three month period from 1 January 2020 to 31 March 2020.
During this period, 22 measures were in place. No transactions took place for 11 of the measures in the quarter. For the remainder where we did have activity and data:
Standard met | 7 standards | (64%) | of which all require a 90% target |
Standard not met | 4 standards | (36%) | of which all require a 90% target |
DETAILED AND SUMMARY RESULTS
The attached summary report provides a high level view. A more detailed service report is also attached, showing the target rate for each measure and the actual rate achieved during the period.
October 2019 to December 2019
October 2019 to December 2019
SUMMARY
This report covers performance achieved against service standards during the three month period from 1 October 2019 to 31 December 2019.
During this period, 22 measures were in place. No transactions took place for 11 of the measures in the quarter. For the remainder where we did have activity and data:
Standard met | 8 standards | (73%) | of which all require a 90% target |
Standard not met | 3 standards | (27%) | of which all require a 90% target |
DETAILED AND SUMMARY RESULTS
The attached summary report provides a high level view. A more detailed service report is also attached, showing the target rate for each measure and the actual rate achieved during the period.
July 2019 to September 2019
July 2019 to September 2019
SUMMARY
This report covers performance achieved against service standards during the three month period from 1 July 2019 to 30 September 2019.
During this period, 22 measures were in place. No transactions took place for 14 of the measures in the quarter. For the remainder where we did have activity and data:
Standard met | 7 standards | (88%) | of which all require a 90% target |
Standard not met | 1 standard | (12%) | of which all require a 90% target |
DETAILED AND SUMMARY RESULTS
The attached summary report provides a high level view. A more detailed service report is also attached, showing the target rate for each measure and the actual rate achieved during the period.
April 2019 to June 2019
April 2019 to June 2019
SUMMARY
This report covers performance achieved against service standards during the three month period from 1 April 2019 to 30 June 2019.
During this period, 22 measures were in place. No transactions took place for 15 of the measures in the quarter. For the remainder where we did have activity and data:
Standard met | 5 standards | (72%) | of which all require a 90% target |
Standard not met | 2 standards | (28%) | of which all require a 90% target |
DETAILED AND SUMMARY RESULTS
The attached summary report provides a high level view. A more detailed service report is also attached, showing the target rate for each measure and the actual rate achieved during the period.
January 2019 to March 2019
January 2019 to March 2019
SUMMARY
This report covers performance achieved against service standards during the three month period from 1 January 2019 to 31 March 2019.
During this period, 22 measures were in place. No transactions took place for 7 of the measures in the quarter. For the remainder where we did have activity and data:
Standard met | 13 standards | (87%) | of which all require a 90% target |
Standard not met | 2 standards | (13%) | of which all require a 90% target |
DETAILED AND SUMMARY RESULTS
The attached summary report provides a high level view. A more detailed service report is also attached, showing the target rate for each measure and the actual rate achieved during the period.
July 2018 to September 2018
July 2018 to September 2018
SUMMARY
This report covers performance achieved against service standards during the three month period from 1 July 2018 to 30 September 2018.
During this period, 43 measures were in place. No transactions took place for 13 of the measures and no data was available for 1 other measure in the quarter. For the remainder where we did have activity and data:
Standard met | 23 standards | (77%) | of which 4 have a 100% target |
Standard not met | 7 standards | (23%) | of which 2 have a 100% target |
DETAILED AND SUMMARY RESULTS
The attached summary report provides a high level view. A more detailed service report is also attached, showing the target rate for each measure and the actual rate achieved during the period.
STANDARDS NOT MET:
April 2018 to June 2018
April 2018 to June 2018
SUMMARY
This report covers performance achieved against service standards during the three month period from 1 April 2018 to 30 June 2018.
During this period, 43 measures were in place. No transactions took place for 17 of the measures and no data was available for 1 other measure in the quarter. For the remainder where we did have activity and data:
Standard met | 25 standards | (96%) |
Standard not met | 1 standard | (4%) |
DETAILED AND SUMMARY RESULTS
The attached summary report provides a high level view. A more detailed service report is also attached, showing the target rate for each measure and the actual rate achieved during the period.
STANDARDS NOT MET:
January 2018 to March 2018
January 2018 to March 2018
SUMMARY
This report covers performance achieved against service standards during the three month period from 1 January 2018 to 31 March 2018.
During this period, 43 measures were in place. No transactions took place for 16 of the measures and no data was available for 1 other measure in the quarter. For the remainder where we did have activity and data:
Standard met | 25 standards | (96%) | of which 3 have a 100% target |
Standard not met | 1 standard | (4%) | of which none have a 100% target |
DETAILED AND SUMMARY RESULTS
The attached summary report provides a high level view. A more detailed service report is also attached, showing the target rate for each measure and the actual rate achieved during the period.
STANDARDS NOT MET:
October 2017 to December 2017
October 2017 to December 2017
SUMMARY
This report covers performance achieved against service standards during the three month period from 1 October 2017 to 31 December 2017.
During this period, 43 measures were in place. No transactions took place for 15 of the measures and no data was available for 1 other measure in the quarter. For the remainder where we did have activity and data:
Standard met | 24 standards | (96%) | of which 2 has a 100% target |
Standard not met | 1 standard | (4%) | of which none have a 100% target |
DETAILED AND SUMMARY RESULTS
The attached summary report provides a high level view. A more detailed service report is also attached, showing the target rate for each measure and the actual rate achieved during the period.
STANDARDS NOT MET:
July 2017 to September 2017
SUMMARY
This report covers performance achieved against service standards during the three month period from 1 July 2017 to 30 September 2017.
During this period, 43 measures were in place. No transactions took place for 15 of the measures and no data was available for 1 other measure in the quarter. For the remainder where we did have activity and data:
Standard met | 25 standards | (86%) | of which 1 has a 100% target |
Standard not met | 2 standards | (14%) | of which 2 has a 100% target |
DETAILED AND SUMMARY RESULTS
The attached summary report provides a high level view. A more detailed service report is also attached, showing the target rate for each measure and the actual rate achieved during the period.
STANDARDS NOT MET:
On-site Reports
Financial Crime Supervisory and Policy Division: One on-site report was delayed until the licensee provided information requested during the inspection.
Licensing
Authorisations Unit: Fast track Fund – Two applications were delayed because of delays in the receipt of information from a third party.
April 2017 to June 2017
SUMMARY
This report covers performance achieved against service standards during the three month period from 1 April 2017 to 30 June 2017.
During this period, 43 measures were in place. No transactions took place for 16 of the measures and no data was available for 1 other measure in the quarter. For the remainder where we did have activity and data:
Standard met | 24 standards | (86%) | of which 1 has a 100% target |
Standard not met | 4 standards | (14%) | of which 2 have a 100% target |
DETAILED AND SUMMARY RESULTS
The attached summary report provides a high level view. A more detailed service report is also attached, showing the target rate for each measure and the actual rate achieved during the period.
STANDARDS NOT MET:
January 2017 to March 2017
SUMMARY
This report covers performance achieved against service standards during the three month period from 1 January 2017 to 31 March 2017.
During this period, 43 measures were in place. No transactions took place for 17 of the measures and no data was available for 1 other measure in the quarter. For the remainder where we did have activity and data:
Standard met | 24 standards | (92%) | of which 3 have a 100% target |
Standard not met | 2 standard | (8%) | of which 1 has a 100% target |
DETAILED AND SUMMARY RESULTS
The attached summary report provides a high level view. A more detailed service report is also attached, showing the target rate for each measure and the actual rate achieved during the period.
STANDARDS NOT MET:
October 2016 to December 2016
SUMMARY
This report covers performance achieved against service standards during the three month period from 1 October 2016 to 31 December 2016.
During this period, 43 measures were in place. No transactions took place for 14 of the measures and no data was available for 1 other measure in the quarter. For the remainder where we did have activity and data:
Standard met | 27 standards | (93%) | of which 3 have a 100% target |
Standard not met | 2 standard | (7%) | of which 2 have a 100% target |
DETAILED AND SUMMARY RESULTS
The attached summary report provides a high level view. A more detailed service report is also attached, showing the target rate for each measure and the actual rate achieved during the period.
STANDARDS NOT MET:
July 2016 to September 2016
SUMMARY
Standard met | 28 standards | (97%) | of which 3 have a 100% target |
Standard not met | 1 standard | (3%) | of which 1 has a 100% target |
DETAILED AND SUMMARY RESULTS
STANDARDS NOT MET:
April 2016 to June 2016
SUMMARY
This report covers performance achieved against service standards during the three month period from 1 April 2016 to 30 June 2016.
During this period, 43 measures were in place. No transactions took place for 17 of the measures and no data was available for 1 other measure in the quarter. For the remainder where we did have activity and data:
Standard met | 25 standards | (92%) | of which 3 have a 100% target |
Standard not met | 2 standards | (7%) | of which 1 has a 100% target |
DETAILED AND SUMMARY RESULTS
The detailed service report is attached, showing the target rate for each measure and the actual rate achieved during the period.
STANDARDS NOT MET:
January 2016 to March 2016
SUMMARY
This report covers performance achieved against service standards during the three month period from 1 January 2016 to 31 March 2016.
During this period, 43 measures were in place. No transactions took place for 13 of the measures and no data was available for 1 other measure in the quarter. For the remainder where we did have activity and data:
Standard met | 26 standards | (90%) | of which 2 have a 100% target |
Standard not met | 3 standard | (10%) | of which 1 has a 100% target |
DETAILED AND SUMMARY RESULTS
The attached summary report provides a high level view. A more detailed service report is also attached, showing the target rate for each measure and the actual rate achieved during the period.
STANDARDS NOT MET:
Licence applications
Authorisations Unit: An application for an Individual Discretionary Exemption. From the receipt of the completed application to confirm grant or refusal of the application within 7 calendar days, however for one application during this quarter this process took longer. The failure to meet this standard is attributed to the complexity of the application.
Authorisations Unit: An application for an Insurance License. From the receipt of the completed application, acknowledge receipt within within 3 business days, however for one application during this quarter this process took longer. The failure to meet this standard is attributed to the complexity of the application.
Licence surrenders
Authorisations Unit: The surrender of insurance licenses should be completed in 5 days, however for one surrender during this quarter this process took longer. The failure to meet this standard is attributed to delays in the Authorisations Unit.
October 2015 to December 2015
SUMMARY
This report covers performance achieved against service standards during the three month period from 1October 2015 to 31 December 2015.
During this period, 43 measures were in place. No transactions took place for 13 of the measures and no data was available for 1 other measure in the quarter. For the remainder where we did have activity and data:
Standard met | 27 standards | (93%) | of which 1 has a 100% target |
Standard not met | 2 standards | (7%) | of which 1 has a 100% target |
DETAILED AND SUMMARY RESULTS
The attached summary report provides a high level view. A more detailed service report is also attached, showing the target rate for each measure and the actual rate achieved during the period.
STANDARDS NOT MET:
Insurance applications
Authorisations Unit: Applications for insurance licenses should be acknowledged within 3 business days, however for four applications during this quarter this process took longer. The failure to meet this standard is attributed to large numbers of applications being received at the same time.
Licence surrenders
Authorisations Unit: The surrender of insurance licenses should be completed in 5 days, however for fourteen surrenders during this quarter this process took longer. The failure to meet this standard is attributed to large numbers of surrenders at the year end.
July 2015 to September 2015
SUMMARY
Standard met | 28 standards | (97%) | of which 3 have a 100% target |
Standard not met | 1 standard | (3%) | of which 1 has a 100% target |
DETAILED AND SUMMARY RESULTS
STANDARDS NOT MET:
April 2015 to June 2015
SUMMARY
Standard met | 34 standards | (100%) | of which 4 have a 100% target |
Standard not met | None | (0%) |
DETAILED AND SUMMARY RESULTS
January 2015 to March 2015
SUMMARY
Standard met | 34 standards | (97%) | of which 3 have a 100% target |
Standard not met | 1 standard | (3%) | of which 1 has a 100% target |
DETAILED AND SUMMARY RESULTS
October 2014 to December 2014
SUMMARY
Standard met | 33 standards | (94%) | of which 2 have a 100% target |
Standard not met | 2 standards | (6%) | of which 1 has a 100% target |
July 2014 to September 2014
SUMMARY
Standard met | 31 standards | (94%) | of which 3 have a 100% target |
Standard not met | 2 standards | (6%) | of which 1 has a 100% target |
April 2014 to June 2014
SUMMARY
Standard met | 29 standards | (94%) | of which 2 have a 100% target |
Standard not met | 2 standards | (6%) | of which 1 has a 100% target |
January 2014 to March 2014
SUMMARY
This report covers performance achieved against service standards during the three months period from 1 January 2014 to 31 March 2014.
During this period, 43 measures were in place. No transactions took place for 5 of the measures and no data was available for 1 other measure in the quarter. For the remainder where we did have activity and data:
Standard met | 36 standards | (97%) | of which 4 have a 100% target |
Standard not met | 1 standard | (3%) | of which 0 have a 100% target |
October 2013 to December 2013
SUMMARY
Standard met | 28 standards | (93%) | of which 1 has a 100% target |
Standard not met | 2 standards | (7%) | of which 1 has a 100% target |
July 2013 to September 2013
SUMMARY
Standard met | 27 standards | (90%) | of which 2 have a 100% target |
Standard not met | 3 standards | (10%) | of which 1 has a 100% target |
April 2013 to June 2013
SUMMARY
Standard met | 18 standards | (75%) | of which 3 have 100% target |
Standard not met | 6 standards | (25%) | of which 1 has a 100% target |